We listen to you 100%

Would you like to be able to improve your experience with the Bank? Intesa Sanpaolo Banka is launching an initiative that enables you to do just that - depending on the different ways you communicate with us, you may receive an e-mail with a link to a short questionnaire in which we will invite you to rate your satisfaction with the Bank and share your opinion with us.

We would like to emphasize that participation is voluntary and that we will not ask for your personal and financial information.

Customer care is one of the most important postulates of our Bank's operations. By listening to what you have to say about our products and services, we will be able to constantly improve the quality of them, as well as to get to know and understand your needs better.

Thank you in advance for your time.

Intesa Sanpaolo Bank d.d. Bosnia and Herzegovina firmly believes that the quality of the business relationship and the trust shown to us by our clients are key values ​​that we should continuously and dedicatedly improve. The program "We listen to you 100%" is designed to translate our words into actions, and its main goal is a better understanding of our clients' needs.

Your opinion will be a valuable contribution to our efforts to achieve the goal, which is to improve the products and the quality of the services we offer to our clients.

Send us your questions, complaints or compliments.

Feedback from our customers helps us to be better.

The best answer to your questions is even better products and services.

Thank you for your cooperation,

 Customer Satisfaction and Complaint Office