Visa Platinum card
Why you will like it
Visa Concierge
Travel insurance
Business salons
- Visa Concierge - Personal assistant service
- Travel health insurance throughout the world
- Two free entrances to airport lounges per year.
- Cash withdrawal free of charge at ATMs of the Bank and the Intesa Sanpaolo Group.
Welcome to the world of platinum benefits!
You deserve special treatment. With the unique Visa Platinum debit card of Intesa Sanpaolo Banka, you get such treatment.
What makes this card special and why is it prestigious? The simplest and truest answer to this question is – the Visa Platinum card is special by all means. From travel to shopping, from insurance to enjoying VIP treatment tailored to your needs. No previous user experience comes close to the luxurious comfort this card will provide. Experience a higher level of services and benefits available only to selected clients.
Make your ideas come true with the help of a personal assistant
Visa Platinum card users have the opportunity to solve their everyday needs in a quick and easy way with the Visa Concierge service.
The Visa Concierge service within the Visa Chat-bot is a virtual assistant that is at your disposal for information, recommendations or assistance for everyday needs and organization 24/7 wherever you are, in the country or abroad. Visa Chat-bot also allows you to find out everything about the benefits of your card in one place, and how to obtain certain benefits.
The concierge service is free of charge, while you pay for the purchase of the requested products or services with the Platinum card.
Card users can communicate with the personal assistant via Chat-bot support within the Viber or Telegram application in local and English. Visa Chat-bot opens a new level of interaction with your Visa Platinum card, and enables easy and safe access to the necessary information and answers to any question. All active Visa Platinum card users will receive a welcome message via SMS or Viber to activate the Visa Concierge service. Instructions for activating the Concierge service within Chat-bot are available here.
Need help with everyday activities, birthdays, travel or emergency situations? Your personal assistant will take care of it - whether you are in the country or abroad.
If you have changed your mobile phone or deleted the Visa Concierge service, it is enough to scan the QR code below, depending on the application you are using, for reactivation.
Find more information about this benefit at the link.
Every trip with the Visa Platinum card is carefree
When you travel, insurance is one of the most important things you can take with you. That is why, with our partner Uniqa osiguranje, we have provided you with insurance for carefree and safe travels, along with the Visa Platinum card.
Travel health insurance throughout the world
When traveling abroad, you have at your disposal travel health insurance that is valid throughout the world and which covers unforeseen accidents during your stay. If necessary, it covers medical assistance and assistance abroad in case of sudden illness or accident, hospital treatment costs during travel and emergency medical assistance for injuries resulting from recreational sports (skiing and other sports). All these benefits are also available to members of your immediate family, for an unlimited number of official and private trips, with a maximum duration of one trip of up to 15 days.
You can find more details about insurance conditions here.
Insurance in case of loss or delay of luggage and flight cancellation or delay
By purchasing plane tickets with the Visa Platinum card, you gain the right to insurance in case of flight delay or cancellation, missed connection or loss of luggage. Find out more about these benefits and conditions of use at the link: www.cardholderbenefitsonline.com.
Reserved for the selected few - Access to business lounges
You often travel around the world, so it is important that the airport is an oasis of peace for you, where you can relax in a comfortable armchair and prepare for the rest of your journey. The Visa Platinum card opens the door to more than 1,200 business lounges at airports around the world.
Access to airport lounges is made possible according to the highest standards for Visa Premium card users around the world, through digital membership. DragonPass is the official provider for access to business lounges for Visa Platinum card users.
A more practical and simple digital access card (QR code) has been introduced for access to business salons. The digital gateway is available by registering a Visa Platinum card within the Visa Airport Companion application and the Visa Concierge Chat-Bot service. Take advantage of the Visa Airport Companion app by downloading it from the App Store for iOS or Google Play Store for Android devices, or via the Chat-Bot within the Visa Concierge service. All you need is your smartphone and a few clicks.
User instructions for using the Visa Airport Companion application and the Visa Concierge Chat-Bot service for activating the digital gateway (QR code) can be found HERE.
Before traveling, visit the Visa Airport Companion application and search for available business lounges and check all the benefits of them, as they differ at airports around the world.
To enter the business lounge, it is necessary to scan a QR code using the Visa Airport Companion application or the Visa Concierge Chat-Bot service, a boarding pass (ticket) and an identification document (passport). The name of the user in the application, the map and the identity document must match.
During each calendar year, you are entitled to two free entries, after which each subsequent entry is charged in the amount of $32 per entry. Entrances are not limited, as is the introduction of guests, but in this case they are charged directly from the user's Visa Platinum card.
Remark:
Until 01.10.2024. LoungeKey provider and membership through a physical Visa Platinum card is in effect. From 01.10.2024. DragonPass becomes a provider of Lounge services for Visa Platinum users, with an even better user experience of access to business lounge areas at airports, through digital membership. After the effective date, previous memberships will not be transferable or valid.
Even more safe and carefree shopping
You have the privilege of being more relaxed than others when shopping. Buy what you want for yourself or a loved one, pay with the Visa Platinum card of Intesa Sanpaolo Banka and for the next 90 days you don't have to worry about possible damage, theft or loss of the purchased product.
The object of your purchase will be insured both with you and with a person receiving your gift - if not covered by other warranty and if you kept the original receipt. This is based on relevant monetary limits regarding the price and the amount of coverage.
Learn more about these benefits and terms of use at www.cardholderbenefitsonline.com.
Professional support 24/7 during the trip abroad
For any medical or legal matter, with the Visa Platinum card, expert teams are at your disposal while you are abroad - from telephone medical advice, emergency medical assistance and information about vaccination and medical centers in the destination country to legal consultations and interpretations. Visa operators also offer services in case of card loss during travel, such as blocking the card in 30 minutes, sending a new card, and organizing emergency cash payments at 270,000 locations around the world.
All of the above is available 24/7 whenever you need it, by calling the phone number: +1303 967 1090.
More information as well as toll-free numbers to contact the operator, depending on the visiting country, can be found on the website: www.cardholderbenefitsonline.com.
Special travel benefits
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Fast Track service (2 times a year) – The service provides faster performance of airport duties formalities in the field zone at selected airports, within the Visa Concierge Chat-bot services.
eSIM – 3GB of free roaming (1 time per year) – Enjoy 3GB of free internet with AirAlo roaming package through Visa Concierge Chat-bot services. |
Special discounts for shopping with Visa Platinum card
Use the Visa Platinum card and enjoy local and international discounts and benefits for both shopping and travel. As the benefits are constantly expanding, we recommend that you follow the current benefits and discounts through the following pages:
- Offers from numerous retailers in Bosnia and Herzegovina and around the world: www.visasoutheasteurope.com
Basic card features
- The card can be arranged with a current account
- Contactless payment and cash withdrawal at ATM
- Regular plus additional overdraft* per current account
- Purchase in up to 12 installments at no interest and fees at selected sales points in Bosnia and Herzegovina
- Purchase in up to 12 installments without interest via SMS at points of sale in the country and abroad
- Cash withdrawal with repayment in up to 12 installments at POS devices in all branches and ATMs of the Bank in Bosnia and Herzegovina
- Cash withdrawal free of charge at over 10,000 ATMs of the Intesa Sanpaolo Group in the country and abroad
- Safe online shopping with 3D Secure code to confirm transactions
- The daily limit for shopping is up to BAM 7,000, and for cash withdrawals at ATMs up to BAM 2,000.
*For current account owners who already use a regular overdraft, the Bank can approve the use of an additional overdraft in the amount of a maximum of two thirds of the regular overdraft, which is used for installment purchases and cash withdrawals at POS devices in all Bank branches in Bosnia and Herzegovina.
For more information, please contact:
- E-mail: stanovnistvo@intesasanpaolobanka.ba
- Toll-free number 080 020 307
- Phone number +387 33 497 657 available for calls in the country and abroad
- Visit our nearest branch
Za registraciju i aktivaciju digitalne pristupnice
Visa Airport Companion aplikacija
1. Cards that meet the conditions for service activation?
From 01.10.2024. , the Visa Airport Companion (VAC) application will provide access to business lounges at airports for Visa Platinum card users.
2. How can a user register his Visa Platinum card on the VAC application?
You can register your Visa Platinum card on the VAC application by following the following steps:
1. Download the free Visa Airport Companion (VAC) app via the App Store or Google Play Store.
2. When you download the application, you need to select the "Sign Up" option and fill in the required information, including:
Card number
Expiry date
CVV number
Country of issue
Name and surname, e-mail address and mobile phone number
Agreement with terms and conditions, privacy policy and terms of use
3. A six-digit code will be sent to your mobile number or e-mail address for verification.
4. After successful verification, you can create a password after which you will be directed to the home page of the application where you can immediately access your benefits.
3. Does the cardholder need to enter their Visa Platinum card details to register on the VAC application?
Yes, the cardholder will need to enter their Visa Platinum card details to register. The user will be asked to re-enter the card information if they receive a new card (eg a replacement for a lost/stolen card or if the previous card expires).
4. Can the registered e-mail address or mobile phone number be changed later?
Yes, Visa Platinum cardholders can change their e-mail or mobile phone number later. To change the mobile phone number, they can select "Account" and the pencil/edit icon on their profile within the app. To change their email address, cardholders must contact Customer Service, who will verify their identity with a General Purpose Authentication (GPA) check. Once the cardholder's identity is verified, the customer service agent can update the email address assigned to their profile.
5. How do I know which lounges are available for stay?
In the "Explore" section of the application, you can search for available lounges by selecting the desired airport or country. The home screen also includes a shortcut to the salon list.
6. Can I bring someone with me to the salon? Do I have to travel with them?
Yes, you can bring anyone you want into the lounge, but they must be on the same flight as you. If your card does not include free guest visits or you have already used up the allocated quota for this service, you have the option to bring guests with you at a cost of $32 per person. The charge will be made directly to your registered Visa Platinum card.
7. Why was I denied access to the salon?
If the lounge capacity is full, access cannot be guaranteed. You can use the VAC application to check if there is an alternative lounge at the same airport.
8. What does membership mean?
You can check the "How it works" section in the "Membership" section of your application to see what is included in your membership. This option is also available on the home screen of the application as well as in the "Membership" section. Please note that benefits may vary depending on the type of card, so using the app is the best way to see the exact information.
9. Will my LoungeKey/Priority Pass membership still be active? Can I still use the LoungeKey app?
From October 1, 2024. your Priority Pass or LoungeKey membership will no longer be valid. To access the salons, you must register in the VAC application.
10. How do I see my membership information when I register? How do I know how many visits I have available?
Membership information can be accessed through the "Membership" section of the application, located in the menu box. Details about visits to the available salons are displayed on the application's home screen as well as in the "Membership" section.
11. How does entry into business lounges work?
Show your membership QR code to the salon staff. If rights are available, they will be loaded automatically. If no rights are available, $32 will be charged to the registered Visa card. You can find the QR code for membership by clicking on the "Membership" option on the home screen of the application.
12. Can I use a physical card to access salons?
VAC is a fully digital, app-based experience. You will be able to access the salons only if you show your QR code for membership from the mobile application.
13. I have problems accessing the application. What should I do?
If you have problems with registration, contact customer support in the "Help" section of the registration page. If you have problems logging into the application, use the "Forgot password" option. If you still cannot log in, you should contact customer support via the link in the "Help" section of the login screen.
14. Can the cardholder access the salon if he does not have access to the Internet/Wi-Fi/mobile data?
Yes, if a cardholder has enabled offline access in the VAC app, they can view their membership information without Wi-Fi or cellular data. If the offline mode is not enabled, the cardholder will not be able to access the lounge.
Note: Setting up offline access for the first time requires an internet connection. Cardholders can enable offline mode by selecting "Security" on the "Account" page. Once enabled, cardholders can access their membership offline using their device's biometrics.
15. Will Visa Airport Companion (VAC) benefits be available in all countries?
Lounges are only available at participating locations as part of the DragonPass network. In the "Explore" section of the application, cardholders can browse available lounges by selecting the desired airport. Quick links to salon listings are also available on the home page. The number of salons available to the cardholder will depend on his program. The card user is recommended to check the most up-to-date list of salons available to him in the application.
