Privacy policy

By using the pages of Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina agree to the prohibition of reproduction, duplication or distribution of information, design or background of the website of Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina, individual elements of the website (www.intesasasanpaolobanka.ba), as well as the logo design of Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina, without the express written approval of Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina.

Overview of the website of Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina (www.intesasasanpaolobanka.ba) is anonymous, whereby no data is collected that would enable your identification. The Bank automatically collects information about access to the website for the purpose of improving the offer of services, maintaining their quality and obtaining general statistical data on the use of the website.

The pages on the site use Google Analytics statistics. Data on how users use the Bank's website can occasionally be collected using other tools similar to the Google Analytics service (e.g. Google Tag Manager, etc.) and Google AdMob.

You can find more information about Google Analytics at the link: https://developers.google.com/analytics/devguides/collection/analyticsjs

You can find more information about Google AdMob at the link: https://support.google.com/admob/answer/6128543?hl=en

Intesa Sanpaolo Bank d.d. BiH (hereinafter: the Bank) processes the personal data of clients, while protecting the security of their personal data from unauthorized or illegal processing, applying the highest technical, security and organizational protection measures. The Bank hereby provides basic information on the way of processing your personal data and wants to familiarize you with your rights in connection with the processing of personal/personal data, all in accordance with the regulations applicable on the territory of Bosnia and Herzegovina. First of all, we emphasize that the processing of personal data depends on which Bank services you have contracted and which services you use. We emphasize that the information refers not only to clients, but also to potential clients and other natural persons whose data the Bank collects on any legal basis.

Controller information
Intesa Sanpaolo Bank d.d. Bosnia and Herzegovina, Headquarters: Obala Kulina bana 9a, 71000 Sarajevo.

Processing information
Personal data means any information that refers to a natural person who has been identified or whose identity can be determined.

The data holder is a natural person whose identity can be established or identified, directly or indirectly, especially on the basis of a unique identity number, and one or more factors characteristic of the physical, physiological, mental, economic, cultural or social identity of that person.

Processing of personal data is any action or set of actions performed on data, whether automatic or not, and in particular collection, entry, organization, storage, processing or modification, retrieval, consultation, use, disclosure by transmission, dissemination or to others way of enabling data access, classification or combination, blocking, deletion or destruction.

The data subject's consent implies any concrete and conscious indication of the data subject's desire given freely by which the data subject gives his consent for his personal data to be processed;

The Bank collects personal data directly from the data holder.

The bank is obliged to:

a) processes personal data in a fair and legal manner;
b) does not process personal data that it collects for special, explicit and lawful purposes in any way that is inconsistent with that purpose;
c) processes personal data only to the extent and scope necessary to fulfill a specific purpose;
d) processes only authentic and accurate personal data, and to update them when necessary;
e) personal data that are incorrect and incomplete, with regard to the purpose for which they were collected or are further processed, deleted or corrected;
f) processes personal data only for the period of time necessary to fulfill the purpose for which the data was collected;
g) keeps personal data in a form that allows data holders to be identified no longer than is necessary for the purpose for which the data is collected or further processed;
h) ensure that personal data collected for different purposes are not combined or combined.

The bank processes the personal data of the data holder for the purpose of providing services to them, all on the basis of the Law on the Protection of Personal Data in BiH and the Law on Banks. Therefore, personal data is processed for the purpose of fulfilling legal obligations on the part of the Bank or fulfilling another purpose determined by law or the Bank's legitimate interest (which includes but is not limited to risk management at the level of the banking Group, ensuring the safety of people and the Bank's property, etc.), in for the purpose of entering into a business relationship and for the purpose of realizing a business relationship, and based on the consent of the data holder for the purpose of implementing marketing activities within the framework of which the Bank can provide you with offers and benefits related to a new or already contracted product