Notice for clients of natural persons

Information for clients, private individuals, related to the approval of special measures applied by the bank in extraordinary circumstances - floods from October 2024

Based on the Decision on special measures applied by the bank in extraordinary circumstances - floods from October 2024 ("Official Gazette of the Federation of Bosnia and Herzegovina", no. 79/24) Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina (hereinafter: The Bank) allows individuals approval of a special measures in the repayment of loan obligations.

We invite all clients of Intesa Sanpaolo Bank, users of loan products, who are affected by extraordinary circumstances caused by floods in parts of the Federation of Bosnia and Herzegovina, as a result of which they cannot continue regular repayment of loan obligations, to contact us.  We will act in accordance with the prescribed special measures that facilitate the repayment of loan obligations and try to find the best solution.

Special measures imply the approval of facilities in the repayment of loan obligations, creditcard and ovedraft in the form of the following measures:

• moratorium, which means delay in repayment of loan obligations,
• introducing of a "grace" period for repaying the principal amount of loan obligations in the case of loans that are repaid in annuity for a period of no longer than 12 months,
• prolongation of the deadline for repayment of loans that are repaid in annuity,
• prolongation of the maturity date of the loan with a single maturity,
• granting an additional amount of exposure for the purposes of overcoming its current liquidity difficulties.

The approval of special measures will be considered individually according to the client's request, which can be submitted at the Bank's branches and which is also available on the Bank's official website, ending on December 9, 2024, based on the following documentation:

• proof of salary reduction (clients employed by employers who suffered significant material damages due to extraordinary circumstances - Payroll, statement for the last three months),
• proof of a reduction in the salary of a household member that occurred as a result of extraordinary circumstances - Payroll, statement for the last three months,
• proof of job loss that occurred as a result of extraordinary circumstances,
• other documentation that can prove the drop in household income as a result of extraordinary circumstances,
• other documentation that can prove the deacrising in household income as a result of extraordinary circumstances.

Please keep in mind that the Bank will consider your request in accordance with the special measures defined in accordance with the Decision on special measures applied by the bank in extraordinary circumstances - floods from October 2024", and contact you in case of need.

For more information, contact us at the bank's branches, by the free info phone number 080 020 307 or by e-mail: info@intesasanpaolobanka.ba.

Your Intesa Sanpaolo Banka d.d. Bosnia and Herzegovina